Frequently Asked Questions
Quotes are valid for a period of 48 hours. Item delivery and pickup space are not guaranteed or reserved until payment is issued. Partial payment if it is more than 14 days or total if it is less than 14 days.
In order to make a reservation it is required a payment of 30% of the quote total.
Delivery and pickup charges are based on several factors. Among them are time and date flexibility, logistics of delivery/pickup place. Charges start at $80 for a delivery/pickup in the metro area with delivery day before event and pickup day after event during business hours (8am to 5pm).
The following factors constitute extra charges:
- - delivery or pickup outside of normal business hours (8am to 5pm)
- - delivery or pickup on Sunday
- - delivery or pickup with specific times
- - Staircases
- - Complicated logistics at delivery/pickup place
After a reservation is confirmed it’s not allowed to delete or exchange items in your reservation. However, adding or increasing quantities is allowed as long as the dispatch area confirms space on the truck.
If the reservation is canceled, the payments will be nonrefundable nor will store credit be provided regardless of the reason.
You can contact us at 787-608-0047 in case of emergency the day of your event.
If an item is lost or damaged upon return it will be charged based on the sales price of the item.
It will all depend on the weight, size and quantity of the items requested as some will need to be delivered by our crew
If the item is not returned on the date specified in the contract a 24 hour charge will be accessed every day until the item is returned.